Preventative Care and Maintenance Plan

Deep, complex troubleshooting

• The goal of this Preventative Care system is to operate behind the scenes to avoid issues before the come up, and to quickly assist with simple or common errors. 
• When something still goes wrong on your site despite these efforts (usually due to a 3rd party element outside of our control), this plan includes triaging and assessing the path needed to fix it. 
• If that path will require more than 30 minutes of technical attention, that work it will not be covered in this plan.  Our care team will reach out to you for approval of up to 2 billed hours to investigate further and attempt to remediate the issue.  

Content updates

• Our team is happy to help add new blog posts, portfolio items, and other content-based site updates, but those tasks are not included in this plan.

We use MalCare for our security monitoring and firewall. We've found this to be the most lightweight plugin for WordPress security while still offering powerful protection for your site. Included with each plan is:

• Managed website firewall (WAF)
• Virtual patching & malware prevention
• Daily security scans
• Blacklist and reputation monitoring
• Domain and SSL expiration monitoring
• WordPress hardening
• Downtime monitoring

If a site does not have an active SSL certificate or if it's broken (insecure/mixed content warnings), we'll set up a free Let's Encrypt certificate (should the host provide it). Every three months, we ensure that all sites have their security certificate renewed.

On a monthly basis, we'll:

• Ensure that WordPress core automatic updates are turned on and functioning
• Update all plugins and themes used on the site. We remove old default WordPress themes, except for the latest version. If a premium license key expires, we notify you so that you or your client can renew.
• Ensure that your WordPress installation is running on the latest secure PHP version

Before each update, we create a full off-site backup of each site, just in case something goes wrong. This is stored separately from the site's server to keep it safe. Depending on the plan, additional routine backups are also created. This is useful for sites that have new content added regularly or WooCommerce active.

There are a number of premium plugins that The Wonder Jam uses when building sites. Often we purchase the agency license for those plugins and pass those on to the folks whose sites we build.

If you have specific questions about this, you can ask.

The goal of a maintenance plan is to keep anything from happening in the first place; however, there are certain things that may be out of our control, like issues arising from 3rd party plugins, hosting environment, updates you make on your own, and so on. While we cannot promise that you will never experience any issues, we can guarantee that we'll provide top level preventative care. We can also utilize our offsite backups to restore a site quickly.

If something does break due to a required update, we'll roll back and reach out with next steps and an estimate to fix the issue. You can then decide how to proceed.